Refund policy

Salt & Spine Co. Return & Refund Policy

We want you to be happy with your Salt & Spine Co. order. If something arrives damaged, incorrect, or otherwise not as it should be, please contact us at saltandspinebook@gmail.com and we’ll work to make it right.

Returns

We accept returns of eligible items within 30 days of delivery. To qualify for a return, the item must be unused, unopened, and in the same condition in which it was received.

Because of hygiene and safety considerations, bath salts, bath bombs, soaps, skincare, masks, candles, and other bath/body or personal-care products are not returnable once opened or used.

Plot Twists, mystery boxes, Blind Date with a Book products, and other surprise or mystery items are final sale based on preference alone. Part of the fun is not knowing exactly what you’ll receive. Variations in color, scent, title, style, or assortment are not considered defects when the product is sold as a mystery or surprise item.

However, if a mystery item arrives damaged, defective, missing, or materially different from what was promised, please contact us. We’ll make it right.

Books

Books may be pre-loved unless otherwise stated. Minor signs of previous ownership or normal shelf wear are not considered defects. If a book arrives with significant undisclosed damage, please contact us.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If something is damaged, defective, missing, or incorrect, email us as soon as possible with your order number and, when helpful, a photo of the issue.

Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate solution.

Starting a Return

Please email saltandspinebook@gmail.com before mailing anything back. Returns sent without prior authorization may not be accepted.

Approved returns should be mailed to:

Salt & Spine Co.
589 Palisade Dr #407
Brunswick, GA 31523

Please do not send returns to any other address unless instructed.

Return Shipping

Customers are responsible for return shipping costs for ordinary returns. Original shipping charges are non-refundable.

If the return is necessary because we sent the wrong item or the product arrived damaged or defective, Salt & Spine Co. will cover the appropriate return or replacement costs.

Refunds

Once an approved return is received and inspected, we’ll notify you of the refund decision. Approved refunds will be issued to the original payment method.

Please allow your bank or credit-card provider additional processing time after the refund is issued.

Cancellations

If you need to cancel an order, contact us as soon as possible. We’re happy to cancel and refund an order that has not yet entered fulfillment. Once an order has been packed, customized, filmed, or shipped, cancellation may no longer be possible.

Final-Sale Items

Gift cards, clearance items marked final sale, opened personal-care products, and mystery products returned solely because the customer does not prefer the items received are not eligible for return or refund.

Questions? Contact us at saltandspinebook@gmail.com.